Reservation and Payment

  1. Expert Consultation: After you submit your enquiry, our travel consultant will provide you with dedicated, one-to-one assistance. We will work with you to refine your itinerary and offer expert advice until the plan meets your exact requirements.
  2. Deposit & Fees: To begin the bespoke planning process, we charge a $99 USD service fee for customisation. Once you are ready to book, a 10% deposit of the total tour cost is required to secure your reservation and confirm your acceptance of our Terms and Conditions.
  3. Balance Payment: Full payment is required 30 days before your trip begins.

Cancellation and Refund

It would be disappointing if you had to cancel your tour booking, but we understand that this is sometimes necessary. LyrikTrip has a favourable refund policy to minimise your losses.

1. Customisation Service Fee ($99)

If you have paid the $99 service fee for itinerary customisation, please note that once we have begun work on your plan, only 50% of this fee is refundable should you decide not to proceed. This amount covers the labour and time invested by our consultants.

2. Tour Cancellation Fee

The cancellation fee will be calculated as a percentage of the total tour price as follows:

  • For a Small Group Tour:
    • 30 or more days before the start date: No cancellation fee (except for actual losses caused by air/hotel/cruise cancellation).
    • 29 to 15 days before: 30% of the total price.
    • 14 to 3 days before: 50% of the total price.
    • Within 2 days of the start: 100% of the total price.
  • For a Private Tailor-made Tour:
    • 15 or more days before the start date: No cancellation fee (except for actual losses caused by air/hotel/cruise cancellation).
    • 14 to 3 days before: 20% of the total price.
    • Within 2 days of the start: 50% of the total price.
    • On the arrival day: 100% of the total price.
  • Yangtze River Cruise Exception: If your tour involves a Yangtze River Cruise, the cancellation fee follows the cruise company's policy: 50% of the cruise fare if cancelled 16–30 days prior, and 100% if cancelled within 15 days.

3. Refund Process

If you need to cancel, please inform us by email. We will calculate your refund based on the date (Beijing Time) we receive your written cancellation. All refunds will be processed within 20 days of receipt.

Alteration of the Itinerary

  1. For any changes made prior to the start of the tour, there will be no charge for our services. However, if there are any costs arising from the reservation changes, you will be responsible for paying this portion.
  2. After the tour begins, any extra charges caused by clients' changes will be added to the total. Any unused portion is neither refundable nor exchangeable.

Minimum Group Size

  1. Small Group Tours: A small group tour is a way for people to travel inexpensively and hassle-free whilst having a fantastic experience. Our groups provide travellers with a perfect combination of intimacy, flexibility and low prices. We guarantee departures on tours with 2 travellers — please see individual tour pages for details. We reserve the right to decline to accept or retain any person as a passenger should such person's health or mental condition or physical infirmity or general deportment impede the operation of the trip or the rights, welfare or enjoyment of other passengers.
  2. Private Tours: The private guided tour is tailored for you, your family or your friends exclusively. No other participants will be in your group and you will not take part in any tours with others during our land services except for the excursion parts of the Yangtze River Cruise or any other cruises. For the whole of your tour, we will provide you with a private guide and driver. You will have flexibility within reason to agree with your guide on your daily departure time, sightseeing time and even mealtimes.

Passports and Visas

  1. Please ensure you have a valid passport and visa before leaving for China. For those who may be eligible for a visa-free stay, we suggest you confirm this with your local embassy or consulate.
  2. If your tour arranged by us includes other countries, please check and follow the visa policy of each country you are going to visit.

Dietary Requirements

  1. Please inform us if you have food allergies of any type.
  2. Vegetarian, vegan or gluten-free meals can be arranged. If you are a vegetarian, please confirm whether you eat egg, cheese, yoghurt or fish.
  3. Tell us your food dislikes — e.g. no peppers/onions/mushrooms/coriander or no pork/chicken/fish/lamb/beef or other foods.

Additional Information

  1. We suggest that you purchase travel insurance that covers a wide range of unforeseen losses and damages, including baggage damage, flight delays and cancellations.
  2. Please ensure you carefully check the international and domestic air tickets you have purchased so that you are fully aware of the policies of the airline companies.
  3. Upon checking in at hotels, guests are expected to provide a valid credit card authorisation to guarantee payment of any possible personal expenses (e.g. laundry) during your stay.
  4. The majority of 4 to 5-star hotels in China are equipped with central air conditioning. It will be turned on in winter and summer days; however, during the transition seasons in spring and autumn, the hotel will decide whether to turn on the air conditioner according to the actual weather conditions on that day, which is beyond our control. Some hotels can provide an air fan on request.
  5. On a non-shopping tour, we arrange no stops at commission-based tourist shops or factory stores, but some attractions may have a shop at their entry or exit so we cannot avoid passing through them. For travellers who wish to shop for gifts or souvenirs, the marketplace is a good choice.
  6. Since most places in the Tibet Autonomous Region are higher than 3,000 metres (9,843 feet), Acute Mountain Sickness (AMS), also called Altitude Sickness, is the biggest health risk to tourists in Tibet. Visitors with a history of heart, lung or other organ problems, or anaemia, should consult their doctor before making the decision to visit Tibet. For more information, please visit https://www.travelchinaguide.com/essential/tibet/mountain-sickness.htm.

Responsibility

  1. The responsibility of our company, parent company and affiliated companies is strictly limited. As a tour operator, we organise, promote and sell tour programmes consisting of certain travel services, including guide service, surface transportation, air transportation, water transportation, excursions and accommodations that we purchase or reserve from various suppliers. The suppliers providing services for our tour programmes are independent contractors and they are not agents or employees of ours.
  2. LyrikTrip acts as an intermediary when arranging supplier services and bookings that are fulfilled by independent travel providers.
  3. To the extent that we are involved in booking air and/or cruise transportation for you, we act as your agent and not as an agent for the airline and/or cruise companies. However, we undertake that we are responsible for the wilful or negligent acts of our partner travel agents for the land services.
  4. We reserve the right to select the trains and flights we have arranged for you in the itinerary, and we guarantee that your tour will proceed smoothly unless the flights or trains are delayed or cancelled.
  5. We will bear the benefits and losses of any fluctuations, lower or higher, in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges after we have received the full payment. We also reserve the right to correct promotional or pricing errors or to increase the tour price in the event of cost increases due to changes in airfares, cruise fares, currency devaluation, park fee increases, taxes, or fuel surcharges before we receive your reservation deposit.
  6. To help customers gain a better understanding of the standards of the hotels arranged in our tour itineraries, we display stars for some hotels depending on their accommodation facilities, services and average review scores on platforms. Please be aware that the actual star ranking might differ from that of local regulations, independent third parties or accommodation providers themselves.
  7. We are not responsible for acts of terrorism, political unrest, war, earthquake, landslide, delay or cancellation of trains, flights or cruises. However, we will do our best to assist you in these situations.
  8. We are not responsible for any unauthorised extra services that the client arranges with the local agent, local guide or driver beyond the confirmed itinerary. In such cases, we do not accept any responsibility for extra expenses relating to shopping, attractions, destinations, etc., but we will help our clients deal with any problems should any damages or losses occur. Our mission is to provide an exceptional travel experience to every person who travels with us.

Complaints and Claims

  1. Whenever and wherever you are not satisfied with any service on our tours, please let your travel consultant know immediately by email, phone or through your local tour guide, so that we can resolve the problem as soon as possible and prevent it from happening again.