We're Here to Help

Whether it's trip planning or an on-trip emergency, our team is your reliable partner in China.

How to reach us

Chat on WhatsApp

Fastest for quick questions and real-time support.

Start Chat

24/7 Hotline

Strictly for emergencies while you are in China.

+86 15988150886

Frequently Asked Questions

How soon will I get my survival kit?

Instantly. After entering your email in the survival kit flow, the download link appears immediately and a copy is sent to your inbox.

Do I need to pay immediately for a tour?

No. Our process is consultation-first. You talk to a butler to finalize details, and then we send a Stripe payment link for a 20% deposit.

What if I want to cancel my trip?

We offer a full refund if you cancel 30 days before departure. If government restrictions or airline cancellations occur, we also provide flexible refund or credit options.

Our operations partner works with national tourism boards including

Ready when you are.

No pressure. Browse our trips, or talk to a real person. Either way, your inbox stays clean.