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# We're Here to Help

Whether it's trip planning or an on-trip emergency, our team is your reliable partner in China.

## How to reach us

### Chat on WhatsApp

Fastest for quick questions and real-time support.

- [Start Chat](https://www.lyriktrip.com/go/whatsapp?src=contact_md)

### Email Us

Best for itinerary details and booking documents.

- Email: info@lyriktrip.com

### 24/7 Hotline

Strictly for emergencies while you are in China.

- Hotline (Beijing time 8:00-24:00): +852 69280475 (Jason)
- Hotline (all other hours): +852 69280475 (Jason)

## For groups, companies & schools

Corporate trips, MICE programmes, and school journeys. Tell us the group size and the occasion — a travel designer will follow up.

## Our Senior Travel Designers

- **Jason Hu**
  - Role: Founder · Lead Travel Designer
  - "Designed over 300 private itineraries across China. Still does every first draft himself."
  - [Meet the team](https://www.lyriktrip.com/about/team/jason-hu)

- **Anna Liu**
  - Role: Senior Travel Designer
  - "Studied tourism, then spent years travelling across China to understand how a journey actually feels on the ground."
  - [Meet the team](https://www.lyriktrip.com/about/team/anna-liu)

- **Sean Chen**
  - Role: Senior Travel Designer
  - "Has spent years turning complex China trips into journeys that feel easy, considered, and personal."
  - [Meet the team](https://www.lyriktrip.com/about/team/sean-chen)

- **Mei Li**
  - Role: Senior Travel Designer
  - "Ten years in the industry. Knows China well enough to know what not to put in an itinerary."
  - [Meet the team](https://www.lyriktrip.com/about/team/mei-li)

- **Tico Song**
  - Role: Travel Designer
  - "Based in Yunnan for seven years. Has guided hundreds of travellers through landscapes most people only know from photographs."
  - [Meet the team](https://www.lyriktrip.com/about/team/tico-song)

## Frequently Asked Questions

### How soon will I get my survival kit?

Instantly. After entering your email in the survival kit flow, the download link appears immediately and a copy is sent to your inbox.

### Do I need to pay immediately for a tour?

No. Our process is consultation-first. You talk to a butler to finalize details, and then we send a Stripe payment link for a 20% deposit.

### What if I want to cancel my trip?

We offer a full refund if you cancel 30 days before departure. If government restrictions or airline cancellations occur, we also provide flexible refund or credit options.